Login

FieldFlow Privacy Policy

Last Updated: September 18, 2026

Welcome to FieldFlow. This Privacy Policy explains how FieldFlow, a product of Einetic Technologies Pvt. Ltd. ("Einetic", "we", "us", or "our"), collects, uses, processes, stores, discloses, and protects information when you access or use the FieldFlow web platform, mobile applications, websites, and related services (collectively, the "Platform").

FieldFlow is a business-to-business platform designed to help organizations manage field operations, employees, distributors, dealers, sales teams, service personnel, inventory, orders, attendance, visits, reporting, billing, and related business activities.

FieldFlow accounts are generally created, configured, managed, and deleted by the organization that provides access to FieldFlow, such as an employer, distributor, dealer, business, or other authorized organization ("Organization"). Individual users generally do not independently create or delete their FieldFlow accounts.

This Privacy Policy should be read together with any agreements, policies, or instructions provided by the Organization that manages your FieldFlow account.

1. Who We Are

FieldFlow is developed and operated by:

Einetic Technologies Pvt. Ltd.
P-878, Block A, Lake Town,
Kolkata - 700089, West Bengal, India

Einetic provides the technology infrastructure and services that enable Organizations to use FieldFlow for their business operations.

Depending on the circumstances and applicable law, an Organization may determine the purposes for which employee, dealer, customer, and operational information is processed, while Einetic may process such information on behalf of the Organization to provide and operate FieldFlow.

2. Scope of This Privacy Policy

This Privacy Policy applies to information processed through:

  • The FieldFlow web platform.
  • FieldFlow mobile applications.
  • FieldFlow websites and web interfaces.
  • FieldFlow APIs and integrations.
  • Other services and features operated as part of the FieldFlow Platform.

This Privacy Policy does not necessarily apply to third-party websites, applications, services, or systems that may be accessed through FieldFlow. Those services may have their own privacy policies.

3. Information We Collect

The information collected through FieldFlow depends on the features enabled by the Organization, your role, the device you use, and how you interact with the Platform.

3.1 Identity and Account Information

We may process information associated with your FieldFlow account, including:

  • Full name.
  • Employee, agent, user, or staff ID.
  • Username or account identifier.
  • Job title, role, designation, or department.
  • Profile photograph, where provided.
  • Organization or business information.
  • Account status and access permissions.
  • Authentication credentials, security tokens, PINs, or similar security information.

FieldFlow accounts are generally created and managed by the Organization. Einetic does not independently determine whether an employee or other individual should receive access to an Organization's FieldFlow account unless specifically required to provide the service.

3.2 Contact Information

Depending on the features used, we may process:

  • Phone numbers.
  • Email addresses.
  • Business addresses.
  • Dealer, distributor, customer, supplier, or other business contact information entered by authorized users.

3.3 Business and Organizational Information

FieldFlow may process business information entered by the Organization or authorized users, including:

  • Company and business names.
  • Dealer and distributor information.
  • Customer and supplier information.
  • Tax and registration information where applicable.
  • Product and inventory information.
  • Pricing and commercial information.
  • Business locations and outlets.

3.4 Location Information

FieldFlow provides field-management features that may require precise location information.

Where enabled and permitted, FieldFlow may collect precise location information from your mobile device, including GPS coordinates, location timestamps, and other technical information associated with determining your location.

Location information may be used for purposes including:

  • Field attendance verification.
  • Field-duty tracking.
  • Visit check-in and check-out.
  • Dealer, customer, outlet, or service-location verification.
  • Geofencing.
  • Travel and route records.
  • Route planning and operational optimization.
  • Field activity reporting.
  • Fraud and activity verification.

3.5 Background Location

For Organizations that enable field-duty tracking or other location-based operational features, FieldFlow may collect precise location information while the mobile application is running in the background or, where technically permitted, when the application is closed.

Background location collection may occur only when the relevant feature is enabled and may be used to support field-duty tracking, attendance, visit verification, geofencing, travel records, and related business operations.

The Organization may determine whether background location tracking is required for particular users, roles, working periods, or operational activities.

Users can manage location permissions through their device settings. Disabling location permissions may prevent certain FieldFlow features from operating correctly or may prevent the Organization from completing required field activities.

3.6 Visits, Tasks, Attendance, and Field Activity

FieldFlow may process information generated through field activities, including:

  • Check-in and check-out times.
  • Visit dates and times.
  • Visit locations.
  • Attendance records.
  • Duty status.
  • Assigned tasks.
  • Task completion information.
  • Customer or dealer visit information.
  • Meeting notes.
  • Feedback and survey responses.
  • Travel and route information.
  • Operational remarks and reports.

3.7 Orders, Inventory, Billing, and Transactions

Depending on the Organization's use of FieldFlow, the Platform may process:

  • Orders and order details.
  • Products and inventory information.
  • Stock movements.
  • Invoices and billing information.
  • Payment collection records.
  • Credit and ledger information.
  • Sales returns and credit notes.
  • Delivery and proof-of-delivery information.
  • Digital signatures.
  • Other business transaction records.

3.8 Photos, Documents, and Other Media

FieldFlow may allow authorized users to upload or capture photographs, documents, scans, signatures, and other attachments as part of business activities.

Examples may include:

  • Store or outlet photographs.
  • Product or display photographs.
  • Damage reports.
  • Invoices and receipts.
  • Proof-of-delivery documents.
  • Signed documents.
  • Business forms and attachments.

Such content may be accessible to authorized personnel within the Organization according to the Organization's FieldFlow permissions and configuration.

3.9 Device and Technical Information

When you use FieldFlow, we may automatically receive certain technical information necessary to operate, secure, and improve the Platform, including:

  • Device type and model.
  • Operating system and version.
  • Application version.
  • IP address.
  • Network information.
  • Application and device identifiers where technically necessary.
  • Session information.
  • Crash reports.
  • Diagnostic information.
  • Performance information.
  • Security and authentication logs.

We collect device and technical information only to the extent reasonably necessary for operating, securing, supporting, and improving FieldFlow and its services.

4. How We Use Information

Information processed through FieldFlow may be used for the following purposes:

4.1 Providing FieldFlow Services

  • Creating and maintaining user access.
  • Processing field activities and tasks.
  • Managing dealer and customer relationships.
  • Managing inventory and orders.
  • Generating invoices and business reports.
  • Supporting attendance and field operations.
  • Providing location-based functionality.
  • Operating integrations and APIs.

4.2 Workforce and Field Operations

Where enabled by the Organization, FieldFlow may process location, attendance, visit, task, and activity information to support workforce and field operations, including attendance verification, duty tracking, visit validation, route records, and operational reporting.

4.3 Communications

We may use contact and account information to provide:

  • Security notifications.
  • Account-related communications.
  • Task and operational notifications.
  • Transaction updates.
  • System notifications.
  • Customer support communications.
  • Important service announcements.

4.4 Security and Fraud Prevention

We may process information to:

  • Authenticate users.
  • Protect accounts and systems.
  • Detect unauthorized access.
  • Prevent fraud and misuse.
  • Investigate security incidents.
  • Enforce access controls.
  • Maintain the integrity of FieldFlow.

4.5 Analytics, Diagnostics, and Service Improvement

We may process technical, diagnostic, and usage information to identify errors, monitor system performance, improve reliability, understand feature usage, and develop or improve FieldFlow.

4.6 Legal and Regulatory Compliance

We may process and retain information where necessary to comply with applicable laws, regulations, legal proceedings, lawful governmental requests, contractual obligations, or other legal requirements.

5. Organization-Managed Accounts

FieldFlow is primarily an organization-managed business platform. If you access FieldFlow through an employer, distributor, dealer, business, or other Organization, that Organization may control your FieldFlow account and determine how the Platform is configured for you.

Depending on your role and the configuration of the Organization's FieldFlow account, authorized administrators or managers may be able to access information generated through your use of the Platform, including:

  • Your name and profile information.
  • Attendance and duty records.
  • Location and travel records.
  • Visit and check-in/check-out records.
  • Assigned and completed tasks.
  • Orders and business activities.
  • Submitted forms and reports.
  • Photographs, documents, and attachments.
  • Other operational information associated with your role.

The Organization may establish its own policies regarding workforce monitoring, field tracking, data retention, access, and deletion. Questions about how your Organization uses or manages information should generally be directed to the Organization that provided your FieldFlow account.

6. How We Share Information

We do not sell personal information to third parties.

Information may be shared or made available in the following circumstances:

6.1 With Your Organization

Where FieldFlow is provided through an Organization, information generated through your use of the Platform may be made available to authorized administrators, managers, or other personnel designated by the Organization.

6.2 Service Providers

We may use trusted third-party service providers to support FieldFlow, including providers of:

  • Cloud hosting and infrastructure.
  • Data storage and backup services.
  • Maps, geocoding, and location services.
  • SMS, email, and notification delivery.
  • Payment and billing services, where applicable.
  • Application monitoring and crash reporting.
  • Security and authentication services.
  • Customer support services.
  • Other infrastructure and technology services required to operate FieldFlow.

Service providers may process information only as necessary to provide their services to us or our customers and are expected to maintain appropriate confidentiality and security measures.

6.3 Legal Requirements

We may disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, or lawful governmental requests, or where necessary to protect the rights, safety, security, and property of Einetic, our users, Organizations, or others.

6.4 Business Transfers

If Einetic undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

7. Data Storage and International Processing

FieldFlow information may be stored and processed using infrastructure operated by Einetic and its service providers.

Depending on the services used and the infrastructure configuration, information may be processed or stored in India or other countries where Einetic or its service providers operate.

Where information is transferred or processed across jurisdictions, we take reasonable steps to ensure that such processing is subject to appropriate contractual, technical, organizational, and legal safeguards as required by applicable law.

8. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include:

  • Encryption of data in transit using secure communication protocols.
  • Appropriate protection of sensitive information at rest.
  • Role-based access controls.
  • Authentication and authorization controls.
  • Access logging and monitoring.
  • Security monitoring and incident response procedures.
  • Regular system maintenance and security updates.
  • Backup and recovery procedures where appropriate.

No electronic system, network, application, or method of data transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide FieldFlow services, to meet contractual requirements, to comply with applicable laws, or to protect our legitimate business and security interests.

For Organization-managed accounts, the Organization may determine retention periods for operational information such as attendance records, field visits, location records, orders, invoices, and other business records, subject to applicable law and contractual arrangements.

Information may be retained for longer periods where required for legal, tax, accounting, dispute-resolution, fraud-prevention, security, or regulatory purposes.

When information is no longer required, we may delete, anonymize, aggregate, or securely dispose of it in accordance with applicable requirements and our retention procedures.

10. Account Creation and Account Deletion

FieldFlow accounts are generally created, provisioned, managed, suspended, and deleted by the Organization that provides access to FieldFlow.

Individual FieldFlow users generally cannot independently create or delete Organization-managed accounts.

If you want to:

  • Create a FieldFlow account;
  • Change your account information;
  • Disable or suspend your account; or
  • Delete your FieldFlow account;

you should contact the administrator or authorized representative of the Organization that provided your FieldFlow access.

Where appropriate, the Organization may request Einetic to modify, disable, or delete an account or associated information in accordance with the Organization's instructions, contractual requirements, applicable law, and applicable retention obligations.

11. Your Privacy Rights and Choices

Depending on applicable law and the nature of your relationship with the Organization, you may have certain rights regarding your personal information.

These may include, where applicable:

  • Requesting access to personal information.
  • Requesting correction of inaccurate or incomplete information.
  • Requesting deletion of personal information.
  • Requesting information about how personal information is processed.
  • Withdrawing consent where processing is based on consent and applicable law provides such a right.
  • Raising a complaint or grievance concerning the processing of personal information.

For Organization-managed accounts, requests concerning employee or operational information may need to be submitted to the Organization because the Organization may determine the purpose, scope, retention, and access requirements for such information.

You may also contact FieldFlow Support using the contact information provided below where you believe your request should be addressed by Einetic.

12. Location Permissions and User Controls

FieldFlow may request access to location services to provide features such as attendance verification, field-duty tracking, visit verification, geofencing, travel records, and route-related functionality.

Users can manage location permissions through their mobile device settings. Depending on the operating system and device, available permission options may include allowing location access only while using the application, allowing access in the background, or denying access.

If location access is denied or restricted, certain FieldFlow features may not function as intended.

Where background location is enabled for an Organization's field operations, users should review the applicable in-app disclosure and device permission information before granting the permission.

13. Cookies and Similar Technologies

The FieldFlow web platform may use cookies, local storage, session technologies, and similar technologies for purposes such as:

  • Maintaining secure login sessions.
  • Remembering user preferences.
  • Maintaining application functionality.
  • Protecting against unauthorized access.
  • Understanding technical performance.
  • Improving the Platform.

Where analytics or other optional technologies are used, applicable choices and controls may be provided in accordance with applicable law.

14. Automated Processing and Operational Calculations

FieldFlow may use automated rules, calculations, geofencing, workflow triggers, alerts, reporting logic, and other automated functionality to support business operations.

Examples may include attendance calculations, visit validation, task status calculations, inventory calculations, alerts, and operational reporting.

Where applicable law provides specific rights regarding solely automated decisions that produce legal or similarly significant effects, such processing will be handled in accordance with applicable legal requirements.

15. Children's Privacy

FieldFlow is a business-to-business platform intended for professional and organizational use and is not designed or directed toward children.

We do not knowingly design FieldFlow to collect personal information from children for purposes unrelated to legitimate organizational use.

If we become aware that personal information relating to a child has been collected in circumstances requiring additional safeguards under applicable law, we will take appropriate steps in accordance with those requirements.

16. Third-Party Services and Links

FieldFlow may integrate with or provide links to third-party services, applications, websites, payment providers, mapping services, communication services, or other external systems.

Third-party services are governed by their own terms and privacy policies. We encourage users to review the privacy practices of any third-party service they access or use through FieldFlow.

17. Business Data and Customer Information

FieldFlow may process information relating to customers, dealers, distributors, retailers, suppliers, employees, and other business contacts entered by an Organization or its authorized users.

Where an Organization uses FieldFlow to manage such information, the Organization is responsible for ensuring that it has an appropriate legal basis, authorization, and permissions to provide such information to FieldFlow for processing.

Einetic processes such information primarily to provide FieldFlow services to the Organization and according to applicable contractual instructions.

18. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate the incident, contain and mitigate its effects, restore affected services where appropriate, and provide notifications to affected parties or authorities where required by applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to FieldFlow, our services, applicable laws, regulatory requirements, or our data practices.

When we make material changes, we may provide notice through the Platform, website, application, email, or other appropriate communication channels, where required or appropriate.

The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or FieldFlow's data practices, you may contact us using the information below.

FieldFlow Privacy & Support Team
An Einetic Technologies Product

Email:info@einetic.com
Website:https://fieldflow.business

Einetic Technologies Pvt. Ltd.

Phone: +91 9230888344
Website:https://www.einetic.com

Head Office:
P-878, Block A, Lake Town,
Kolkata - 700089,
West Bengal, India

Registered Office:
Opposite Primary School,
School Road, Bhatenda, Rajarhat,
Kolkata, West Bengal - 700135,
India

21. Grievances and Privacy Requests

For privacy-related questions, requests, or complaints, you may contact the FieldFlow Privacy & Support Team at info@einetic.com.

If your FieldFlow account is managed by an Organization, you may also contact your Organization's administrator or designated privacy representative. The Organization may be responsible for handling requests relating to employee, workforce, dealer, customer, or other operational information that it controls.

We will review and respond to privacy requests in accordance with applicable law, contractual obligations, the nature of the request, and the role of Einetic in processing the relevant information.

Last Updated: September 18, 2026